Book

Service Operations

Satinder Kaur

A practical guide to fixing what slows service down—at scale, with real examples and frameworks for CX, Ops, and Service leaders. Clarity on what breaks service, practical moves for consistency and speed, and leadership actions that turn intent into execution.

From the author's work leading large-scale service and CX teams

• ✓Spot the handoffs and gaps that quietly erode speed and consistency.
• ✓Turn leadership intent into repeatable routines your teams can run.
• ✓Use practical examples you can adapt—not abstract theory.