February 20, 2024
Improving Net Promoter Scores (NPS) and Customer Satisfaction in Retail Banking
How we helped a retail bank enhance customer satisfaction and boost NPS through strategic improvements in service delivery
SKAUR Team
CASE STUDIES
Discover how we've helped organizations transform their service operations and achieve excellence.
February 15, 2024
Implementing Governance Structures in a BFSI Organisation
How we helped a BFSI organisation establish robust governance structures to ensure consistent service quality across their network
SKAUR Team
February 10, 2024
Contact Centre Strategy for a Mid-Sized Bank
Developing and implementing a comprehensive contact centre strategy to enhance customer experience and operational efficiency
SKAUR Team
February 5, 2024
Transforming Service Operations: Creating an In-Depth Root Cause Analysis Framework
How we helped a mutual fund house develop a systematic RCA framework to address operational challenges and enhance service quality
SKAUR Team
February 1, 2024
Transforming Service Operations: Integrated Approach
How we helped a wealth management firm improve service operations through an integrated approach to efficiency and continuous improvement
SKAUR Team